"Businesses have expectations for their traffic and often those expectations are not realistic. We all want results and we want them now but the reality is that the market is going to give us what we earn not what we want. So once we get a visitor to the site how do we earn the goal for the traffic? The simple answer is we earn the result by providing a web experience that takes the visitor from hello to thank you. In between those two is a conversation with the prospect and many web sites fail in managing that conversation."

--Bob Dumouchel in "Life After the First Click"